Your Local Support Team
Helpful
Responsive
Experienced
Creative
Supportive
5/5
Unlimited customer support is available via phone, email, SMS and live chat through the customer portal. Our support team is divided into two teams, ‘pickup’ and ‘delivery’.
Every enquiry you make is received and assigned to one of the One World Courier customer support teams. Whether it’s a pickup status update or tracking a shipment, help and support is always close at hand, and you’ll always receive helpful, swift and professional service.
- Two teams at your disposal. One for pickups and the other for deliveries.
- Dedicated account managers for high volume shippers.
- Any problems or issues that arise are resolved quickly and efficiently by the team, saving you precious time and money.
- Our support teams help you avoid mistakes that could result in extra charges being added to your final invoice as well as offer help and advice to prevent other problems from occurring. Read this blog post on ‘avoiding extra freight charges‘
- Being able to get help quickly and easily when you need it. No more working out problems on your own.
- Peace of mind, knowing that there is someone to help if something goes wrong and urgent attention is required.
- No more waiting on hold for hours or days to get help when you need it. The Pickup Team will get results and updates for you.
- Knowing you always have someone to turn to who is an expert in freight and shipping and knows how to get answers – fast!
- A dedicated claims team who will assist with any warranty or insurance questions.
Pickup Team
Our ‘pickup’ team is your first point of contact and works closely with our carriers and couriers.
Their role is to assist with planning and booking every shipment to make sure everything goes to plan and your item(s) are collected on time. Whether you need an urgent pickup or looking to reschedule, our team will take control.
The Delivery Team will also;
- Access to shipment documentation, con notes, shipping and address labels, full order details.
- Answer your questions via phone, live chat and email.
- Monitor shipment progress through the OWC freight platform.
- Notify you of any delays or issues with any shipment you have booked.
Cristina
Account Manager
Joy
Customer Support
Laurice
Customer Support
Delivery Team
Our customer service delivery team provides a range of services to support your business. They provide valuable insights and advice on how to optimise your shipping tasks, and will assist with shipment tracking and troubleshooting delivery issues on your behalf.
As soon as your shipment has been picked up and is ‘in-transit’, the delivery team is alerted and will monitor the progress. The team’s role is to make sure everything goes to plan and your shipment gets delivered on time.
Role of the delivery team.
- Monitoring all shipments before and after pickup.
- Track the progress to make sure the shipment is on-schedule until it reaches its destination.
- Be available by phone, email and live chat to help.
- Act on your behalf and will be the go-between with you and the carrier.
We understand that your time is valuable. We’ll make sure that you don’t have to spend hours on the phone with carriers to find out the whereabouts or progress of your shipment. Our team will take care of all the legwork so you can sit back and relax with the peace of mind that your shipment is on its way. We pride ourselves on our commitment to exceptional customer service and support and will always go the extra mile to ensure that your freight and shipping experience with One World Courier is stress-free and hassle-free.
Marigar
Customer Support
Gerard
Customer Support
Rhizalyn
Customer Support
Carlee
Customer Support
Documentation
Carriers
Live Tracking
Exports
Imports
Management Support
Bobbie-Lee
Customer Relations Executive
Cristina
Team Leader - Pickup
Karen
Team Leader - Delivery
Claims and Finance Support
Our Finance and Claims teams work in close collaboration to ensure that everything runs smoothly. In the event that you need to reach out to us, you can rest assured that Lara, Mel and Shirley will provide fast efficient and friendly service.
Lara
Finance Manager
Mel
Billing & Accounts
Shirley
Claims & Billing
What our customers say.
5/5
"You have all been absolutely brilliant."
"I am so so grateful. I have felt so supported when I was in a really stressful situation. Thank you everyone."
Ezette
5/5
"I highly recommend One World!"
"I have dealt with One World for several years and I want to say thank you to Paul and his team for always coming through for me! 10/10! I highly recommend One World!"
Natalia
5/5
"Great to work with."
"These guys have been great to work with. Importing and exporting as been an easy experience - highly recommended"
Sean
5/5
"They're always expedient and helpful."
"The team at OWC have been consistently hands-on with their support with us and they are very thoughtful and understanding. They're always expedient and helpful. Would highly recommend."
Nick
5/5
"Excellent customer service."
"OWC have excellent customer service, they get back to you promptly and with accuracy. Very easy online system as well, great to have so many options in one place. Highly recommend OWC."
Anne
5/5
"They never let us down"
"Great working with a professional OWC team who you can rely on for interstate courier service. Efficient customer service team, they never let us down. OWC system is user-friendly it very easy to create jobs and receive support from the great team. They're always expedient and helpful. Would highly recommend."
Rinky
5/5
"You can rely on OWC"
"Great working with a professional trucking courier company who you can rely on for interstate courier service. Your service will be greatly used with us. Thanks again."
Andrew
5/5
"Efficient, professional"
"Efficient, professional and onto any issues before we are even aware. I've never worked with a freight company that is so on the ball, brilliant!."
Sylvia
"I will definitely be recommending One World."
5/5