Your Local Support Team
Helpful
Responsive
Experienced
Creative
Supportive
Rated 5 out of 5
Customer Support
At One World Courier, unlimited customer support is available via phone, email, and live chat through our customer portal. Whether you’re tracking a shipment, planning a delivery, or have a question about your account, help is always close at hand.
Centralised Support
To streamline our service and provide faster, more efficient assistance, all customer enquiries are now handled through our main support channel.
By centralising communications, we ensure that every enquiry is received, tracked, and resolved quickly by our experienced support team. This approach helps save you time, prevents errors that could lead to extra charges, and ensures you always get accurate, professional guidance.
What We Can Help With
Our dedicated support team can assist you with:
- Shipment tracking and updates
- Booking and planning shipments
- Accessing shipment documentation, con notes, shipping labels, and full order details
- Resolving delivery or service issues efficiently
- Claims, warranty, and insurance enquiries
- Advice on optimising your shipping process
We pride ourselves on being responsive and proactive. When you reach out, you can expect:
- Fast, helpful responses via phone, email, SMS, or live chat
- Peace of mind knowing a freight and shipping expert is available to assist
- Efficient resolution of any issues to avoid unnecessary delays or costs
Why Contact Us
Getting support has never been easier. By contacting support@worldcourier.com.au, you:
- Save time and avoid navigating multiple points of contact
- Receive expert advice from a team that understands your shipping needs
- Have a single point of contact for all enquiries and updates
Our goal is to make your shipping experience as smooth and stress-free as possible. Reach out today and let us handle the details so you can focus on your business.
Management Support
Bobbie-Lee
Head Of Operations
Cristina
Team Manager
Lara
Finance Manager
Documentation
Carriers
Live Tracking
Exports
Imports
What our customers say.
Rated 5 out of 5
"You have all been absolutely brilliant."
"I am so so grateful. I have felt so supported when I was in a really stressful situation. Thank you everyone."
Ezette
Rated 5 out of 5
"I highly recommend One World!"
"I have dealt with One World for several years and I want to say thank you to Paul and his team for always coming through for me! 10/10! I highly recommend One World!"
Natalia
Rated 5 out of 5
"Great to work with."
"These guys have been great to work with. Importing and exporting as been an easy experience - highly recommended"
Sean
Rated 5 out of 5
"They're always expedient and helpful."
"The team at OWC have been consistently hands-on with their support with us and they are very thoughtful and understanding. They're always expedient and helpful. Would highly recommend."
Nick
Rated 5 out of 5
"Excellent customer service."
"OWC have excellent customer service, they get back to you promptly and with accuracy. Very easy online system as well, great to have so many options in one place. Highly recommend OWC."
Anne
Rated 5 out of 5
"They never let us down"
"Great working with a professional OWC team who you can rely on for interstate courier service. Efficient customer service team, they never let us down. OWC system is user-friendly it very easy to create jobs and receive support from the great team. They're always expedient and helpful. Would highly recommend."
Rinky
Rated 5 out of 5
"You can rely on OWC"
"Great working with a professional trucking courier company who you can rely on for interstate courier service. Your service will be greatly used with us. Thanks again."
Andrew
Rated 5 out of 5
"Efficient, professional"
"Efficient, professional and onto any issues before we are even aware. I've never worked with a freight company that is so on the ball, brilliant!."
Sylvia
"I will definitely be recommending One World."
Rated 5 out of 5